PRIVACY POLICY

of the www.glass-house.pl website

I. General Information

This Privacy Policy defines the rules for processing and protecting personal data provided by Users in connection with their use of accommodation services offered through the www.glass-house.pl website.

II. Data Controller

The personal data controller is:

IIG Joanna Niziołek ul. Rakowicka 22J/105, 31-510 Kraków NIP: 7551713343 REGON: 381661918 E-mail: hello@glass-house.pl Phone: +48 79 727 79 79

III. Legal Bases for Data Processing

Data is processed:

• based on the User’s consent,

• for the purpose of making reservations and providing accommodation services,

• for issuing proof of purchase (invoices),

• based on legal regulations — when necessary to fulfil the Controller’s legal obligations,

• for marketing purposes — solely on the basis of the User’s consent.

IV. Scope and Method of Data Collection

Data is collected:

• through voluntary submission in forms,

• through e-mail or telephone contact,

• through cookies.

The scope of data includes: first name, last name, phone number, e-mail address, billing data, reservation details, payment information, and other data voluntarily provided by the User.

V. Purposes and Retention Period of Data Processing

Data is processed:

• to handle reservations and stays,

• to fulfil accounting and tax obligations,

• to process payments,

• to send marketing content (with consent).

The retention period depends on the purpose:

• accounting data — for the period required by law,

• marketing data — until consent is withdrawn,

• reservation data — for the time necessary to perform the service and settlement.

After this period, data is deleted or archived in accordance with legal regulations.

VI. Data Recipients

Data may be transferred to:

• payment operators (PayNow, PayPal, Autopay S.A., PEP, ZEN),

• mElements S.A. — the entity providing online payment processing,

• accounting, legal, and IT companies,

• reservation system operators,

• data hosting companies,

• state authorities as required by law.

Data is not sold to third parties.

VII. Rights of the Data Subject

The User has the right to:

• access their data,

• rectify data,

• delete data ("right to be forgotten"),

• restrict processing,

• transfer data,

• object to processing,

• withdraw consent,

• lodge a complaint with the President of the Polish Data Protection Office (UODO).

VIII. Cookies

The website uses cookies to:

• ensure proper functioning of the website,

• conduct statistical analyses,

• carry out the reservation process,

• remember the User’s preferences.

Cookies may be used by external entities such as Google and Meta. The User may disable cookies in the browser settings.

IX. Final Provisions

The Policy may be amended in the event of legal changes, technological developments, or changes in the operation of the website. Information about changes will be published on www.glass-house.pl.

TEXT 2: FOR THE "TERMS AND CONDITIONS" PAGE

TERMS AND CONDITIONS FOR RESERVATION AND STAY

Glass House Apartments

§1 Introductory Provisions

1. The Regulations specify the rules for:

   • making reservations,

   • payments,

   • cancelling and modifying reservations,

   • the complaint procedure,

   • the rights and obligations of Guests and the Host,

   • the rules of stay at Glass House Apartments,

   • the conditions for processing personal data.

2. Glass House Apartments operate at www.glass-house.pl and are run by: IIG Joanna Niziołek ul. Rakowicka 22J/105, 31-510 Kraków NIP: 7551713343 REGON: 381661918

3. Making a reservation constitutes acceptance of these Regulations.

4. The entity providing online payment processing is mElements S.A.

5. The payment currency is PLN.

§2 Definitions

[Insert your definitions here - e.g., Guest, Service, Hotel Day]

§3 Contact

• Address: Rakowicka 22J/105, 31-510 Kraków

• E-mail: hello@glass-house.pl

• Phone: +48 79 727 79 79

• Bank account number: 86 1140 2004 0000 3002 7820 7231

§4 Reservations and Payments

1. Reservations are made via the www.glass-house.pl website.

2. A reservation is confirmed after receiving an e-mail confirmation and recording of a 30% prepayment.

3. Prices include VAT.

4. The remaining amount is payable no later than on the day of arrival.

5. Failure to make the payment on time results in cancellation of the reservation.

6. Payments are handled by PayNow, PayPal, ZEN, PEP, Autopay S.A., and mElements S.A.

7. Available payment card options:

   • Visa

   • Visa Electron

   • Mastercard

   • MasterCard Electronic

   • Maestro

8. In case of a necessity to refund funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the Customer's payment card.

9. Order processing time is calculated from the moment of positive payment authorization.

§5 Right to Withdraw from the Agreement

1. The Guest has the right to cancel the reservation.

2. Refund rules: a) up to 10 days before arrival — the prepayment is refundable, b) after this period — the prepayment is non-refundable, c) on the day of arrival / no-show — the full reservation amount applies.

3. Accommodation services are exempt from the 14-day right of withdrawal (pursuant to Article 38 point 12 of the Consumer Rights Act).

§6 Conditions of Stay

[Insert your specific rules of stay, quiet hours, prohibitions, etc., here]

§7 Complaints

1. Complaints should be sent to the e-mail address: hello@glass-house.pl.

2. A complaint should include: Guest’s details, reservation number, description of the problem, and the request.

3. Complaints may be submitted within 30 days after the end of the stay.

4. A complaint will be processed by the Seller within 14 days.

§8 Personal Data

The rules for processing personal data are specified in the Privacy Policy available at www.glass-house.pl.

§9 Final Provisions

1. Contracts are concluded in Polish (or English depending on language selection, with Polish being the governing language).

2. Disputes will be resolved by the court competent for the Host, unless consumer regulations provide otherwise.

3. The Regulations are valid from the date of publication on the website.

4. The Seller reserves the right to amend the Regulations. Information about changes will be published on the www.glass-house.pl website.